ftd.com sucks!

so, during the holiday season - there's not much worse than having to deal with death. when it happens, one would expect a company to live up to it's claims on it's website.

1. ordered flowers for delivery the next day delivery
2. nothing from them for 2 days
3. phone call asking for exact delivery address: I provided, as well as a contact for more precise delivery instructions.
4. sent email to friend : no delivery, and she had NO IDEA what ftd was
5. forth day and phone # reports "cannot give you an update, use website"
6. fill out the online request form
7. another 2 days pass - nothing
8. go to funeral, service
9. receive the confirmation while on the way home!
10. write / comment / request refund
11. refund granted
12. get a call from them claiming that it was delivered
13. informed that they had to do some "research" before re-charging me
14. RECHARGING!!! I was so upset, I told the representative: I was at all of the services and there was nothing from you! I dare you to try to re-charge me.

This is just a warning!!! I don't know of anybody else who has used them, but my experience was HORRIBLE!