- ordered flowers for delivery the next day delivery
- nothing from them for 2 days
- phone call asking for exact delivery address: I provided, as well as a contact for more precise delivery instructions.
- sent email to friend : no delivery, and she had NO IDEA what ftd was
- forth day and phone # reports "cannot give you an update, use website"
- fill out the online request form
- another 2 days pass - nothing
- go to funeral, service
- receive the confirmation while on the way home!
- write / comment / request refund
- refund granted
- get a call from them claiming that it was delivered
- informed that they had to do some "research" before re-charging me
- RECHARGING!!! I was so upset, I told the representative: I was at all of the services and there was nothing from you! I dare you to try to re-charge me.
Thursday, December 31, 2009
ftd.com sucks!
so, during the holiday season - there's not much worse than having to deal with death. when it happens, one would expect a company to live up to it's claims on it's website.
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