Thursday, December 31, 2009

ftd.com sucks!

so, during the holiday season - there's not much worse than having to deal with death. when it happens, one would expect a company to live up to it's claims on it's website.
  1. ordered flowers for delivery the next day delivery
  2. nothing from them for 2 days
  3. phone call asking for exact delivery address: I provided, as well as a contact for more precise delivery instructions.
  4. sent email to friend : no delivery, and she had NO IDEA what ftd was
  5. forth day and phone # reports "cannot give you an update, use website"
  6. fill out the online request form
  7. another 2 days pass - nothing
  8. go to funeral, service
  9. receive the confirmation while on the way home!
  10. write / comment / request refund
  11. refund granted
  12. get a call from them claiming that it was delivered
  13. informed that they had to do some "research" before re-charging me
  14. RECHARGING!!! I was so upset, I told the representative: I was at all of the services and there was nothing from you! I dare you to try to re-charge me.
This is just a warning!!! I don't know of anybody else who has used them, but my experience was HORRIBLE!

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