So, everything looks so easy on the website.... swap an esn - save about 150 by buying at an auction. Then you get the card, and the software is included - it just sounds so peachy. Then: it never asks for the codes that they provide after the ESN swap... and then no connection.
After calling their support #s... and going to 3 different reps - I had only one question, my original one "How do I manually force it to re-activate?" After jumping through their hoops of rebooting, etc... I told them - look, the about tab thing doesn't have the right information... FINALLY - the answer...
open the smartview software (which should be called dumbview)... hold down shift and type ##ATV# then let go of shift and enter the # provided at the end of the ESN swap...
Once again, and I hope this saves somebody time... ##ATV#
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